Your call will be triaged by our operator and you will be booked for a home visit. The operator will request the following patient details:

• Full name, date of birth and address for the doctor to attend,
• 2 phone numbers and an emergency contact name and number,
• The patients regular GP. Please provide the clinics name and phone number. At the end of the consultation, a clinical record will be given to you or sent to your GP.

All home visits are scheduled according to their urgency. Our focus is to provide you the most timely medical care, so your call will be prioritised. Our operators will stay in touch and contact you when the doctor is on the way, so please stay close to the phone. At any time please do not hesitate to contact us, we are here to help.

WA After Hours Doctor will generally bulk bill all* consultations through Medicare, you do not need to pay anything out of pocket if you are in our coverage area and:

• Registered with Medicare
• Registered with Veterans Affairs
• Pension card holder
• Healthcare Card holder
• Member of our services
• Resident of age care facilities
• Private Health Insurance (Allianz, Medibank, AHM, Bupa). Fees will be charged directly to relevant health insurer cover on confirmation of valid insurance

Our doctors do work closely with your regular doctor and hospitals in managing your health conditions. They generally write a letter to your own doctor and usually refer you back to him/her to follow up your health care.

Call 000 immediately for an ambulance.

Your health care needs will determine house call frequency. If you are sick and experiencing issues, your condition is not improving despite previous treatments or if your regular doctor requests us to visit you for any reason, our doctors can see you more often. The doctors can even visit you or your patient more than once on a day or night.

The home visiting doctors are fully qualified.

They are registered with the Australian Health Practitioner Regulation Agency (AHPRA), as required by the Medical Board of Australia and have full medical defence (indemnity insurance).

Our medical practice is accredited by the Royal Australian College of General Practitioners Standards and approved by the Commonwealth Department of Health.

The call centre will book you in during after-hours.

​Weekdays: From 4.00 pm to 8.00 am the next day (evenings and overnights)

Weekends: From 10.00 am Saturday until 8.00 am Monday including the whole Sunday.

Public holidays: 24 hours

The doctors start visiting patients from 6 pm on weekdays, from 12 pm on Saturdays and all day on Sundays and public holidays. It usually takes 1-3 hours for the doctor to drive to your place.

We are endeavoring to offer a prompt service and patients will be advised at the time of phoning an approximate time of arrival. Home doctor visits can typically be scheduled within 1-3 hours of receiving your call with some exceptions on busy and quiet days.

The doctors usualy give you a phone call when they are close to your home.

Please give them some directions to facilitate finding your place especially at nights.